Shipping, Returns, and Refunds
Welcome to Sound Signs, where we are committed to providing you with exceptional products and service. This page outlines our policies regarding shipping, returns, and refunds, ensuring your experience with us is seamless and satisfactory.
General Shipping Information
- Origin: All our products are proudly shipped from Seattle, WA.
- Business Days: Our shipping and delivery schedules are based on business days (Monday-Friday), excluding public holidays.
Our Policies on Shipping Options
- Standard Delivery (3-7 Days): Ideal for non-urgent, in-stock items.
- Expedited Delivery (2-Day): For quicker delivery, provided orders are placed before 2 pm PST.
- Emergency Local Pickup/Same-Day Delivery: Currently not available for wearable items, ensuring the quality and customization of your order.
Special Shipping Notes
- Weekend Delivery: Understanding your needs, we offer solutions for weekend deliveries with certain conditions.
- Wearable Items: These are specially crafted on order, adding a unique 3-7 days production time to your shipping choice.
Engraved Labels
- Speedy Delivery: Dedicated expedited shipping options are available.
- Emergency Service: For urgent needs, call 206-717-5076 (limited to Greater Seattle, additional fees applicable).
Return Policy
We work diligently to guarantee your complete satisfaction with every purchase.. However, should you need to return an item, here’s our policy:
Wearable Items
- Return Window: Generous 20-day period with a minimal 25% restocking fee.
- Condition for Return: Please make sure you return the items unused and in their original condition to ensure a hassle-free return process..
Non-Returnable Items
For the integrity of certain products, we are unable to accept returns on:
- Engraved Items
- Torque Verification Labels
- Ground Rod Marker Location Flags
- Custom Tailored Special Order Items
Incorrect Shipments
- Immediate Support: In case of any discrepancies, contact us within a week of receipt for a swift resolution.
Our Refund Policy
Our refund policy is straightforward, aligning with our dedication to quality and customer satisfaction:
- Non-Refundable Items: As listed in our return policy, certain items are not eligible for refunds.
- Wearable Items: Please refer to our detailed return policy above.
Your satisfaction is our top priority at Sound Signs. For any assistance, questions, or special requests, please reach out to our dedicated customer service team. Our team actively enhances your experience with Sound Signs and professionally and carefully meets all your needs.